Frequently Asked Questions

T&TG Arabica Green Coffee ($35/kg) — smooth high-altitude beans from Uganda; and T&TG Robusta Green Coffee ($28/kg) — bold beans ideal for espresso blends and commercial roasters.

All T&TG coffee is sourced directly from Uganda, East Africa. Our supply chain is CFIA-certified and traceable from farm to port.

You can order as little as 1 kg. For bulk and export orders (25kg+), contact tom.grouptrade@gmail.com for pricing.

Browse products, add to cart, then sign in to complete checkout. You can also click Buy Now on any product page.

Under the Ontario Consumer Protection Act 2002, you have a 7-day right to cancel. Email tom.grouptrade@gmail.com with your order number within 7 days.

Log in and go to My Account → My Orders to see live order status updates.

Canada, Uganda, Kenya and USA (Ohio). Contact us for other destinations.

Canada: 5–10 business days. USA/Ohio: 7–14 days. Uganda/Kenya: 14–21 days. Customs clearance may add time for international orders.

The buyer is responsible for import duties and taxes in their destination country.

You earn 0.5% of your order value as loyalty points on every purchase. Referred purchases earn at 1%.

Day 45 after a qualifying purchase. Withdrawals require admin approval and your 4-digit security PIN.

Credit/debit cards (Stripe) and mobile money (Flutterwave). T&TG never stores card details.

Click Forgot password on the Sign In page. A reset link will be sent to your registered email (valid 24 hours).

Accounts lock for 30 minutes after 5 failed login attempts. Email tom.grouptrade@gmail.com for urgent help.